1. Introduction

At Plugin Hub, we want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines our procedures and policies regarding refunds for products purchased from our website.

Please read this policy carefully before making a purchase. By purchasing products from Plugin Hub, you agree to the terms of this Refund and Returns Policy.

2. Digital Nature of Products

Plugin Hub sells digital products (WordPress plugins) that are delivered electronically. Due to the nature of digital products:

• There are no physical items to return
• Products are delivered instantly upon successful payment
• Digital products can be easily duplicated once downloaded

These factors influence our refund policy as outlined below.

3. Refund Eligibility

3.1 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all our products. If you are not satisfied with your purchase, you may request a refund within 14 days of the purchase date, provided that:

• The product does not function as described in the product description
• You have made reasonable attempts to use the product as intended
• You have contacted our support team for assistance with any issues encountered

3.2 Ineligible for Refund

Refunds will not be issued in the following circumstances:

• More than 14 days have passed since the purchase date
• The product works as described, but does not meet your specific needs or expectations
• You have changed your mind about the purchase
• You purchased the wrong product by mistake (however, we may consider exchanges in this case)
• You no longer need the product
• You claim to have not received the product, but our records show that access was provided

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Log in to your Plugin Hub account
2. Go to your order history
3. Find the order you wish to request a refund for
4. Click on "Request Refund" button
5. Complete the refund request form, providing details about why you are requesting a refund

Alternatively, you can email our support team at info@hrcompliancehub.in with your order number and reason for the refund request.

4.2 Refund Review Process

Once we receive your refund request, we will:

1. Review your purchase details and verify that you are within the 14-day refund period
2. Examine any support interactions related to the product
3. Evaluate the specific reasons for your refund request
4. Make a determination based on our refund policy

We aim to process all refund requests within 3-5 business days.

4.3 Refund Method

Refunds will be issued using the same payment method used for the original purchase. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

5. License Deactivation

When a refund is issued, your license key for the product will be deactivated, and you will no longer have access to:

• Product updates
• Technical support
• Any premium features of the plugin

You agree to stop using the product and remove it from any websites where it has been installed.

6. Special Circumstances

6.1 Technical Issues

If you experience technical issues with a product that our support team cannot resolve within a reasonable timeframe, we may extend the refund period beyond 14 days on a case-by-case basis.

6.2 Bulk Purchases

For bulk purchases (5 or more licenses of the same product), special refund terms may apply. Please contact our sales team before making a bulk purchase to discuss these terms.

7. Changes to This Policy

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Email: info@hrcompliancehub.in

We are committed to fair and transparent business practices and will work with you to ensure your satisfaction with our products.

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